Last updated: August 3, 2026

Donavant orders are sold and fulfilled by an independent licensed alcohol retailer. Returns, replacements, cancellations, and refunds are handled by that retailer in accordance with applicable beverage-alcohol laws.

Order changes and cancellations

If you need to change or cancel an order, contact the retailer immediately using the support information shown during checkout or in your order confirmation. A change or cancellation cannot be guaranteed once processing or fulfillment has begun.

Damaged, missing, or incorrect orders

Contact the retailer promptly if your shipment is damaged, incomplete, or incorrect. Keep the bottle, shipping carton, packing materials, and any affected contents until the claim is resolved. The retailer may request photographs or other information to review the claim.

Returns and refunds

Because beverage alcohol is regulated and perishable or temperature-sensitive in transit, returns may be restricted by law and retailer policy. Eligibility for a replacement, credit, or refund is determined by the licensed retailer based on the order circumstances and its policy presented at checkout. Original shipping charges, taxes, and fees are handled under that retailer policy and applicable law.

How to get help

Use the retailer contact information in your checkout or order-confirmation email for the fastest order support. You may also email hello@donavant.com, and we will help route the request to the appropriate team.

Retailer terms control

The licensed retailer’s refund and cancellation policy presented during checkout controls each purchase. If it conflicts with this general policy, the retailer’s policy applies.